About Shipmozo
Shipmozo is a leading logistics company that delivers fast, reliable, and transparent shipping solutions to both businesses and individuals. Their services are designed to streamline supply chain operations with real-time tracking, prompt deliveries, and efficient customer support. As their business scaled, so did their need for a more robust communication system.
Problem Statement
As Shipmozo grew, they faced key challenges in managing their communication: A high volume of customer calls without efficient routing led to:
- Long wait times and poor call quality
- Difficulty in tracking call records and agent performance
- Lack of real-time support during peak logistics operations
The Solution: MyOperator Cloud IVR Services
Shipmozo partnered with MyOperator to overcome these communication bottlenecks using our cloud-based IVR (Interactive Voice Response) system.
MyOperator provided:
- Smart call routing to reduce wait times
- Automated call handling for FAQs and routine inquiries
- Real-time analytics and call tracking
- Voice clarity fixes with proactive monitoring
- A dedicated account manager to ensure seamless 24/7 service
Key Results
- Reduction in missed or misrouted calls with advanced IVR
- Improved voice quality leading to higher customer satisfaction
- 24/7 access to support for urgent resolution
What turned the tide wasn’t just the tech — it was the trust. Shipmozo saw firsthand how responsive support and technical excellence can redefine a vendor-client relationship. By partnering with MyOperator’s IVR system, they found the solution, reliability, and responsiveness they were looking for.
Customer Speaks:
Our experience with MyOperator has been nothing short of excellent. Their Call Management system has significantly reduced our call downtime and streamlined our communication process. The support team is consistently polite, responsive, and quick to resolve any queries, making our operations smoother than ever.
- Manu, Customer Support Manager, ShipMozo
12,000+ Businesses Activated
2.5 Billion Conversations Enabled
4.6 Google Rating
#1 Ranked in India's Call + WhatsApp Matrix
