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Benefits Of Call Tracking Solution

Measurable ROI

Analyze your marketing campaign’s performance by checking the number of customer calls it brings.

Daily reports

Reports of your incoming, outgoing and missed calls are sent to you everyday via SMS and email.

Callers’ insights

Understand your potential customers better by analyzing the reports of their calling behaviour.

Performance review

Evaluate each agent’s on-call activities based on their missed, attended, and outgoing calls.

Constant tab

Monitor your customer calls and team performance round-the-clock through a live dashboard.

Recorded calls

Customer conversations are recorded and securely stored on cloud to be used for future reference.

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4.4

Effectively Track And Monitor Your Business Calls

Timely Follow-Up On Missed Calls

With call tracking services and a call tracking system, you get access to detailed reports of incoming, outgoing, and missed calls. This makes follow-up on your missed business calls easier and also allows effective monitoring of individual agent’s performance on calls. With these comprehensive call reports, agent and department-wise on-call performance can be kept a tab on.

Timely follow-up on missed calls

Timely Follow-Up On Missed Calls

Real-time updated call reports With hosted call tracking solution and call center call tracking, you get access to detailed reports of incoming, outgoing, and missed calls. This makes follow-up on your missed business calls easier and also allows effective monitoring of individual agent’s performance on calls. With these comprehensive call reports, agent and department-wise on-call performance can be kept a tab on. Utilizing software to track phone calls is a best call tracking solution for businesses.

Real-time updated call reports

Customer Speaks

Amazon

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon
PwC

Our journey and experience with MyOperator have been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day. Their support team and dedicated account manager facilities helped us a lot.

Anirban Mukherjee

Assistant Manager- Finance, PwC
Apollo Healthcare

Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100% with MyOperator. Our first interaction with a patient usually starts through a phone enquiry. MyOperator call management has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

M G Nabi Baig

Digital Marketing Head, Apollo Healthcare
Happay

MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.

Souvik Das

Associate Product Manager, Happay
ITC ABD

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma

ITC ABD
Trustline

Managing inbound calls has become easier with the implementation of MyOperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.

- Trustline

Magicpin

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has strengthened our vendor experience and employee convenience.

- Magicpin

The Magicpin - MyOperator Success Story

The Magicpin - MyOperator Success Story

How Magicpin Aced Vendor Engagement With MyOperator IVR and API platform

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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

Call tracking, facilitated by call tracking services and a call tracking system, is a vital component of modern marketing strategies. It involves using specialized call track software to trace the source of incoming calls to your business, whether it's from online advertisements, social media, or other marketing channels.
Call tracking is a business call tracking solution that greatly contributes to conversion optimization. By analyzing call data, businesses can identify which marketing channels or campaigns generate the most calls and conversions. This information allows for strategic allocation of resources and optimization of advertising efforts, resulting in higher conversion rates and improved ROI.
The benefits of call tracking are numerous. It allows businesses to accurately attribute conversions to specific marketing initiatives, optimize advertising spending, and enhance customer service through missed call tracking. Additionally, the software to track phone calls often integrates with CRM systems, providing a comprehensive customer call tracking system that helps businesses improve their marketing strategies and boost overall efficiency.
Yes, many call tracking solutions, including the best call tracking solution, can automatically detect call outcomes. This feature helps in categorizing calls as leads, conversions, or other outcomes, providing valuable insights into the performance of marketing campaigns and improving the efficiency of customer call tracking systems.
Indeed, most modern call tracking services and customer call tracking systems are designed to seamlessly integrate with CRM (Customer Relationship Management) software. CRM integration ensures that call data, including lead information and call outcomes, can be efficiently managed and analyzed within the CRM, offering a comprehensive solution for businesses looking to streamline their marketing and customer relationship management processes.
Call tracking gives you actionable reports of your business call activities. These reports include data on incoming, outgoing and missed calls, both agent and department-wise, and also shows peak calling hours, regional location of callers and more.
With detailed call reports, agent and department wise performance on calls is monitored and follow-up on missed calls is done easily. Also, business call tracking gives an insight in the results of your marketing activities, considering the source of your incoming calls.
Different marketing campaigns are assigned different virtual numbers (calls are landed on the same phone numbers). With call reports of each virtual number, the number of calls from respective marketing campaign are checked and thus, your marketing ROI is better analyzed.
Business call reports are available on the panel for unlimited time duration. At any point of time, you can find previous call reports of any date range.
Yes, these call reports can be checked and downloaded from the panel itself. Also, the call reports will be sent to you everyday via SMS and emails.

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