Best Call Routing Software provider in India

Minimize wait times, reduce call abandonment rates, and enhances overall customer satisfaction by ensuring with advanced call routing for your business

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Best Call Routing Software provider in India
About MyOperator Call Routing Software

About MyOperator Call Routing Software

One of the most important problems that call routing software addresses is the efficient and accurate distribution of incoming calls to the most suitable agents or departments. As a call routing service provider, we understand the significance of seamless and efficient customer call handling. An automatic call routing software ensures that customers are quickly connected to the right person who can address their specific needs or inquiries. Call routing software minimizes wait times, reduces call abandonment rates, and enhances overall customer satisfaction by ensuring that their calls are handled effectively. The call routing software cost is an important consideration for many companies, but the benefits are well worth the investment.

Trusted by 12,000+ Customers

EY
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Amazon
ITC
AstroTalk
MyCaptain
Apollo
Plantix
Tech mahindra
NCERT
Dominos

Types of Smart Call Routing

Location-Based Call Routing

We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. You can activate location-based call center routing software and calls will be routed to your company branch nearest to your caller’s location.

Parallel Ringing

Certainly, there can be times when you can get multiple calls on your business number, and you’d want to assure that no call gets missed. Hence, with the parallel ringing option, your incoming call can ring to all your executives simultaneously, ensuring minimal chances of missing calls. This is one of the benefits of call routing, ensuring efficient customer service.

Flexible User Mapping

MyOperator provides advanced call routing that ensures that you have scalable and reliable call handling options which can adjust with your changing business needs. You can add or remove your users mapped for call routing with just a few clicks. This could be department wise, language-wise or as per your other specific preferences. Cloud-based call routing offers this amazing flexibility.

Time-Based Call Routing

One of the prime features of call routing service is its ability to route calls to specified mobile numbers at different points of time. You can specify different sets of mobile numbers for call routing during day or night, or weekdays/weekends. This brings the required automation to call handling for your team. The main purpose of routing is to streamline communication and ensure calls are directed effectively.

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MyOperator: The Best Call Routing Software Provider

Advanced-Level Security Measures

Our provided call routing service is designed on Industry-standard Data Security measures which have unbreakable privacy and safety barriers. Our Amazon Web Services supports upgraded data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide advanced features such as security groups and network access control lists to assure a protected call routing service.

Advanced-Level Security Measures

Round The Clock Customer Support

Our client support team will be available for your assistance 24*7 to help you make the best out of MyOperator. Our support professionals will be there for your assistance whenever you face even a tad of difficulty regarding our call routing service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have issues related to call routing software.

Round The Clock Customer Support

Customer Speaks

Amazon

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon
PwC

Our journey and experience with MyOperator have been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day. Their support team and dedicated account manager facilities helped us a lot.

Anirban Mukherjee

Assistant Manager- Finance, PwC
Apollo Healthcare

Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100% with MyOperator. Our first interaction with a patient usually starts through a phone enquiry. MyOperator call management has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

M G Nabi Baig

Digital Marketing Head, Apollo Healthcare
Happay

MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.

Souvik Das

Associate Product Manager, Happay
ITC ABD

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma

ITC ABD
Trustline

Managing inbound calls has become easier with the implementation of MyOperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.

- Trustline

Magicpin

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has strengthened our vendor experience and employee convenience.

- Magicpin

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Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

A call routing service for business, often powered by advanced call routing software, is a system that efficiently directs incoming calls to the most appropriate recipients within a company. A reputable call routing service provider offers cloud-based call routing solutions, enabling streamlined communication while managing call routing software cost effectively.
The call routing process involves determining the best path for incoming calls to follow within a business. It employs different types of call routing, such as location-based and time-based routing, managed by call center routing software. This process ensures efficient call distribution and excellent customer service.
There are several types of call routing, including location-based, time-based, and parallel ringing, which are supported by automatic call routing software. Each type serves a distinct purpose, allowing businesses to tailor their communication strategies to best suit their operational needs.
The three fundamental concepts of call routing are efficiency, automation, and customer satisfaction. Call routing, enabled by advanced call routing software, is essential for optimizing communication, enhancing customer experiences, and ensuring that business operations run smoothly. It is crucial in modern business environments to remain competitive.
Routing is important in business because it streamlines communication, reduces manual intervention, and ensures that calls reach the right person or department promptly. This not only enhances customer satisfaction but also increases operational efficiency, making businesses more competitive in the market.
The type of routing that is best for a business depends on its specific needs and preferences. Some businesses may benefit most from location-based routing to direct calls to the nearest branch, while others may find time-based routing more suitable for handling calls during specific hours.

Cloud-based call routing solutions offer flexibility and scalability to choose the best routing strategy for your business. It's essential to work with a reliable provider offering the best call routing services to determine the ideal routing type.
Call routing refers to the process of sending voice calls coming on your IVR number to a specific set of mobile numbers, based on pre-defined criteria. A call routing system is also known as an automatic call distributor (ACD).
Automatic call distributor means routing calls to different mobile numbers without manual involvement and as per a pre-determined set of call flow. The ACD brings automation to business call handling and enables your team to attend multiple calls simultaneously.
Intelligent call routing refers to the process of routing calls basis the caller’s input in the IVR keypad menu. This makes it easier for your customers to get the assistance they need quickly by connecting them with the right executive at the earliest.
The cost of call routing software depends on your business requirements and call volume, you can check our detailed pricing here.
You can connect with us on 9212992129 or leave an email on [email protected]. You can also sign up for a free trial here and we’ll arrange a callback for you.

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