How cloud-based applications have improved the digital ecosystem
Cloud-based software are the products of one of the most disruptive technologies of the modern-age – Cloud computing. Slowly and steadily it has changed the way the digital economies are utilizing the and how it is being deployed to deliver quality services to the users A concrete trust in the network architecture lays the basic […]
Work Safe During Coronavirus: Move All Your Business Calls To Cloud
With cloud PBX technology, you can move all your calls from landlines and traditional PBX to cloud phone system & let your team efficiently work from home.
Call Center Performance Metrics With Effective Ways To Improve
While phones have been a traditional medium for businesses to provide support to their customers, they still lead the customer support department in every organization. Earlier with the help of landlines and now with the help of cloud telephony systems, businesses worldwide set up their own call centers or rely on Call Center Outsourcing services […]
Cloud call center solution for everyday business requirements
What happens when the customer care service industry meets the advancements of cloud technology like Cloud call center solution? The most common complaints that customers have about the call centers are the extended waiting time, slow call forwarding processes, delayed customer query redressal, repetitively agents asking for the same information and above all, not able […]
Top Features for the Best Call Center Software in India
In a typical call center telephony software, phones ring non-stop and agents are constantly taking calls. However, when agents are overwhelmed and unable to handle the volume, problems arise. Customers get frustrated waiting on hold, agents apologise repeatedly, and both parties end the call feeling unsatisfied. The root of the issue lies in the call […]
What is Cloud Telephony?
When everything is shifting to the cloud, why not telephony? Cloud telephony basically involves transferring your PBX from your office to the cloud. Cloud telephony, often known as cloud calling, is a sort of unified communications as a service (UCaaS) that provides voice communication services via a third-party host. Private branch exchange (PBX)-style enterprise telephone […]
