Call Centers Can Boost Customer Experience With These Five Incredible Techniques
Do you think your customers are happy seeing a call from your call center expecting a great experience? Or do they picture spending hours on hold and navigating through a complex labyrinth of agents to get their query resolved? If your answer is closer to the latter, this article is for you. Providing a reliable […]
8 ways to leverage call metrics to improve call center performance
Use these practical ways for leveraging call metrics to excel your call center performance, achieve better customer satisfaction, and grow your business.
9 reasons your business needs cloud call center technology
![9 reasons your business needs cloud call center technology [MyOperator]](https://myoperator.dev/blog/wp-content/uploads/2021/10/9-reasons-your-business-needs-cloud-call-center-technology-V-1-1.png)
What is cloud-based call center technology and why is it important? Read on to know why your business needs to switch to a cloud-based call center now.
Here’s why Healthcare is using Cloud Communication for Customer Service
We have seen how the COVID-19 crises have disturbed the whole healthcare industry. The healthcare sector has seen several challenges and an unprecedented influx of patients especially during the time of COVID-19. All these things have given rise to technological problems where people are unable to contact doctors, hospitals, not getting the appointment on time, […]
How to create the best call center for small business
A call center plays an integral role in building a great customer experience and customers also expect their queries to be addressed quickly. For that, you need to set up a good and full-fledged call center. Wondering how to create a call center? Don’t worry we got you covered, here are some key considerations when […]
Virtual receptionist vs actual receptionist
As they say “A good receptionist always makes a memorable entrance”. Receptionists are the first face of every business for callers and visitors. A receptionist can be a virtual receptionist as well as an actual receptionist. Let’s see how they differ from each other. An actual receptionist is an employee responsible for taking care of the […]
